Philippine Airlines Cancellation Policy 2025
Planning a trip can be exciting, but sometimes unforeseen circumstances require you to cancel or change your flight. Philippine Airlines cancellation policy is designed to accommodate passengers while ensuring smooth operations. Whether you’re canceling a regular ticket, an award flight, or need to make changes within 24 hours of booking, this guide covers everything you need to know.
Table of Contents
Key Highlights of Philippine Airlines Cancellation Policy
Philippine Airlines (PAL) offers flexible cancellation options, but fees and rules vary depending on your ticket type, destination, and timing. Here’s what you should know:
| Policy Feature | Details |
|---|---|
| 24-Hour Cancellation Policy | Free cancellation within 24 hours if booked at least 7 days before departure. |
| Refundable Tickets | Full refund allowed; no cancellation fees. |
| Non-Refundable Tickets | Partial refund (taxes/fees only) + cancellation fees apply ($1,500–$3,000 for domestic, $50–$200 for international). |
| Award Ticket Cancellation | $1,500 (domestic) / $30 (international) fee + possible mileage redeposit charges. |
| Cancellation Method | Online (via “Manage Booking”) or by phone (+632 8855-8888). |
| Refund Processing Time | 7–14 days (credit card) / up to 20 days (bank transfer). |
| International Flight Rules | Higher fees may apply; check visa/travel insurance requirements. |
| Travel Vouchers | Option for future credit if refund not applicable. |
Philippine Airlines 24-Hour Cancellation Policy
Under the Philippine Airlines 24-hour cancellation policy, passengers can cancel their flight within 24 hours of purchase without penalties, as long as:
| Policy Feature | Details |
|---|---|
| Eligibility | Applies to tickets booked at least 7 days before departure. |
| Cancellation Window | Must cancel within 24 hours of booking. |
| Refund Type | Full refund (if paid with cash/credit card). |
| Booking Method | Applies to tickets booked directly with PAL (website, app, or call center). |
| Exclusions | Group bookings Promotional/special fare tickets Partially used tickets |
| How to Cancel | Online via “Manage Booking” or call PAL at +632 8855-8888. |
| Refund Processing Time | 7–14 business days (credit card) or up to 20 days (bank transfer). |
| Award Tickets | Miles are redeposited (no fee if canceled within 24 hours). |
This policy aligns with U.S. DOT regulations, ensuring flexibility for last-minute changes.
Philippine Airlines Flight Cancellation Charges
Cancellation fees depend on your fare type and destination:
| Ticket Type | Domestic Flight Fees | International Flight Fees |
|---|---|---|
| Refundable Ticket | No fee (full refund) | No fee (full refund) |
| Non-Refundable | ₱1,500 – ₱3,000 | $50 – $200 (or equivalent) |
| Award Ticket | Redeposit fee may apply | Redeposit fee + possible charges |
Fees are subject to change; always check the latest PAL guidelines.
How to Cancel a Philippine Airlines Flight?
Online Cancellation Process
- Go to “Manage Booking.”
- Enter your booking reference and last name.
- Select your flight and choose “Cancel.”
- Follow prompts to confirm and check refund eligibility.
Canceling via Phone
Call Philippine Airlines customer service:
- Philippines: (+632) 8855-8888
- USA/Canada: 1-800-435-9725
- Other countries: Check PAL’s contact page for local numbers.
Agents can assist with cancellations, refunds, and award ticket adjustments.
How to Avoid Cancellation Fees with Philippine Airlines?
Canceling a flight doesn’t always mean losing money. Here’s how you can minimize or avoid cancellation fees with Philippine Airlines (PAL) using their policies and smart strategies.
| Strategy | Best For | Potential Savings |
|---|---|---|
| 24-hour free cancellation | New bookings | 100% refund |
| Refundable tickets | Uncertain plans | Full refund |
| Flight changes > cancel | Flexible travelers | 50–70% cheaper |
| Travel insurance | Medical/emergency cancellations | Full reimbursement |
| Wait for PAL changes | Airline-initiated disruptions | No fees |
How Long Does Philippine Airlines Process Refunds?
Under the Philippine Airlines Cancellation Policy, refund processing times vary depending on your payment method:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards | 7–14 business days |
| Bank Transfers | 15–20 business days |
| Travel Vouchers | Instant–24 hours |
| Cash Payments | 20–30 business days |
Philippine Airlines Award Ticket Cancellation Policy
If you booked using miles, PAL’s award ticket cancellation policy applies:
| Cancellation Scenario | Refund Eligibility | Fees & Charges | Rebooking Options |
|---|---|---|---|
| Voluntary Cancellation | May be eligible for mileage refund | Possible deduction of miles or service fees | Rebooking allowed with applicable fees |
| Involuntary Cancellation (Airline-Initiated) | Full mileage refund | No penalties | Free rebooking to available flights |
| No-Show | Miles may be forfeited | No-show fees may apply | Rebooking may be restricted |
| Expired Miles | Non-refundable | Not applicable | No rebooking allowed |
Philippine Airlines No-Show Policy
A “No-Show” occurs when a passenger:
- Fails to check in before the deadline (typically 60 mins for domestic, 90 mins for international flights)
- Doesn’t board the flight without prior cancellation
- Misses a connecting flight due to personal delays
No-Show Penalties & Consequences
| Ticket Type | Penalty | Refundability |
|---|---|---|
| Refundable Tickets | May forfeit 10–25% of ticket value as a no-show fee | Partial refund possible after deductions |
| Non-Refundable | Entire ticket value forfeited; only taxes/fees may be refunded | No refund for base fare |
| Award Tickets | Miles + fees lost (unless canceled/changed before departure) | Redeposit fee: ₱1,500 (domestic)/$30 (int’l) |
Special Circumstances Affecting Philippine Airlines Cancellations
Certain situations may qualify for fee waivers, refunds, or flexible rebooking under Philippine Airlines’ policies. Below are the key exceptions and how to handle them.
| Circumstance | Fee Waiver? | Refund Type | Proof Required |
|---|---|---|---|
| Medical Emergency | Yes | Full refund | Doctor’s certificate |
| Death in Family | Yes | Refund/voucher | Death certificate |
| Military Orders | Yes | Rebooking/refund | Deployment papers |
| Natural Disasters | Yes | Full refund | PAL advisory notice |
| Visa Denial | Partial | Taxes/fees refund | Rejection letter |
| PAL Flight Cancellation | Yes | Full refund/rebooking | None (automatic) |
Philippine Airlines Cancellation Policy for Loyalty Program Members (Mabuhay Miles)
Philippine Airlines offers special flexibility for its Mabuhay Miles loyalty program members when canceling flights. Benefits vary by tier, with elite members enjoying reduced fees, faster processing, and waived penalties in certain cases.
Cancellation Benefits by Membership Tier
| Mabuhay Miles Tier | Cancellation Perks | Award Ticket Flexibility |
|---|---|---|
| Classic (Basic) | Standard fees apply | ₱1,500 (domestic) / $30 (international) redeposit fee |
| Silver | 25% fee discount | 50% off redeposit fees |
| Gold | 50% fee discount | Free mileage redeposit (1x/year) |
| Platinum | No cancellation fees | Free unlimited redeposits |
Note: Discounts apply to revenue tickets (cash bookings) and award tickets (mileage redemptions).
Refund & Processing Time for Loyalty Members
| Ticket Type | Refund Time | Elite Member Priority? |
|---|---|---|
| Cash Refunds | 7–14 days (credit card) | Faster for Platinum/Gold |
| Mileage Redeposit | 3–5 days (vs. 7+ for non-members) | Instant for Platinum |
| Travel Vouchers | 24 hours (emailed) | Extended validity (12+ months) |
Check Here: Philippine Airlines Unaccompanied Minor Service
Final Thoughts
The Philippine Airlines cancellation policy is designed to offer flexibility while protecting airline revenue. Whether you’re canceling a paid ticket or an award flight, knowing the rules helps you make informed decisions.
FAQs on Philippine Airlines Cancellation Policy
What is Philippine Airlines 24-hour cancellation policy?
How much is the cancellation fee for Philippine Airlines flights?
Domestic flights: $1,500–$3,000
International flights: $50–$200
Award tickets: $1,500 (domestic) / $30 (international)
Can I cancel a Philippine Airlines award ticket?
What happens if Philippine Airlines cancels my flight?
A full refund, or
Free rebooking on the next available flight.
Are there exceptions to Philippine Airlines’ cancellation fees?
Cancellations within 24 hours of booking (if booked 7+ days pre-departure).
Flight disruptions initiated by PAL (delays/cancellations).
How long do Philippine Airlines refunds take?
Bank transfers: Up to 20 business days.
Can I cancel one leg of a round-trip Philippine Airlines flight?
What’s the difference between refundable and non-refundable Philippine Airlines tickets?
Non-refundable: Only taxes/fees are refunded; cancellation charges apply.
How do I contact Philippine Airlines for cancellation requests?
Philippines: (+632) 8855-8888
USA/Canada: 1-800-435-9725
Other countries: Visit PAL’s website for local numbers.
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